Habbox Help Desk
| Habbox Help Desk | |
|---|---|
| Manager: | Natty_Nat_Nat |
| Assistant manager: | welshcake |
| Room owner: | __tbl |
| Operating years: | 2004 - Present |
Join the team! Apply here | |
The Habbox Help Desk, also known as the Help Desk Department and commonly abbreviated as HxHD, is both a room on Habbo (currently owned by Ozad) and a Habbox department. In this room, there is a team of Help Desk Staff who assist Habbo users with questions about Habbo and Habbox. The Habbox Help Desk offers a wide range of in-game help and acts as a hub to hang out and interact with the Habbox community. HxHD Layouts are often changed to suit seasonal or promotional periods for both Habbox and Habbo.
The Help Desk Department was introduced in 2004 and it has been a known department ever since, with the room going through an enormous number of designs. The first ever Habbox Help Desk was owned by Mizki, the founder and original owner of Habbox. DJ-3000 was the first ever Help Desk Manager.
Help Desk Managers would generally own the Help Desk in years gone by, but has since shifted to a General Management ownership. When xxMATTGxx became Co-Owner, it was decided that the new HxHD owner should be Shonly, then the Assistant General Manager (Community), but ownership returned to xxMATTGxx in March 2015 following Shonly's resignation. After some discussions among General Management, it was once again decided that handing over ownership to the active General Management would be more appropriate and so Assistant General Manager (Community) Absently became room owner in January 2016. After Absently resigned in 2017 Shonly, returning as Assistant General Manager (Campaigns), became the room owner again. In 2019 General Manager (Campaigns) Ozad became the room owner after Shonly's resignation. In 2023 after Ozads resignation __tbl became the room owner.
The Help Desk is currently managed by Natty_Nat_Nat.
Department Structure
| Job title | Job description |
|---|---|
| (Assistant) Help Desk Management | The Help Desk Management oversee the department in its entirety. They are strongly involved in general Habbox activities (especially the large cross-departmental seasonal events) and are the first port of call for any complaints or difficulties within the department. Recruitment, discipline, and any necessary training will largely be performed by the managers, as well as being active in the larger community and being the face of the department. |
| Senior Help Desk Staff | The Senior Help Desk Staff's duties are more or less the same as regular Help Desk Staff, however they are expected to take on more of a leadership position with a focus on ensuring staff are engaged in their role as well as administrative work such as leaderboard and report writing. |
| Help Desk Staff | The Help Desk staff make up the bulk of Help Desk personnel. Their main job is helping Habbos who come into the help desk while they are "clocked in", but other duties of Help Desk Staff include moderating the room and hosting the weekly Saturday Night Quiz. |
Help Desk Managers
| Help Desk Manager | Start Date | End Date | Length of tenure |
|---|---|---|---|
| .Nat | 07-Jul-2023 | present | ongoing |
| ,jamiexo | 20-Jun-2021 | 01-Jul-2023 | 741 days (2 years, 11 days) |
| Stealth | 06-Oct-2019 | 20-Jun-2021 | 623 days (1 year, 8 months, 14 days) |
| Sian | 01-Oct-2018 | 06-Aug-2019 | 309 days (10 months, 5 days) |
| Sloths | 19-Jun-2017 | 15-Sep-2018 | 453 days (1 year, 2 months, 27 days) |
| Intersocial | 13-Mar-2017 | 21-May-2017 | 70 days (2 months, 9 days) |
| prxsiary | 19-Jan-2017 | 17-Feb-2017 | 29 days (0 months, 29 days) |
| JohnLivingston | 03-Jan-2017 | 19-Jan-2017 | 16 days (0 months, 16 days) |
| Lill-MeeDK | 29-Aug-2016 | 08-Dec-2016 | 101 days (3 months, 9 days) |
| Minion?! | 02-May-2016 | 01-Aug-2016 | 91 days (2 months, 30 days) |
| .:Q99:. | 22-Feb-2016 | 02-May-2016 | 70 days (2 months, 10 days) |
| :Cerys | 31-Oct-2015 | 07-Feb-2016 | 99 days (3 months, 7 days) |
| Jellyfish | 14-Sep-2015 | 20-Oct-2015 | 36 days (1 months, 6 days) |
| HeyyitsHannah | 22-July-2015 | 13-Sep-2015 | 53 days (1 months, 22 days) |
| welshcake | 12-July-2015 | 21-July-2015 | 9 days (0 months, 9 days) |
| dbgtz | 14-Apr-2015 | 07-July-2015 | 84 days (2 months, 23 days) |
| Kellie | 30-Mar-2015 | 01-Apr-2015 | 2 days (0 months, 2 days) |
| Absently | 18-June-2014 | 29-Mar-2015 | 284 days (9 months, 11 days) |
| zebbadi | 27-Feb-2014 | 16-June-2014 | 109 days (3 months, 20 days) |
| Empired | 18-Nov-2013 | 27-Apr-2014 | 160 days (5 months, 9 days) |
| Sloths | 18-Nov-2013 | 05-Mar-2014 | 107 days (3 months, 15 days) |
| Ekelektra | 21-Aug-2013 | 29-Oct-2013 | 69 days (2 months, 8 days) |
| Ms.Aquamarine | 03-Dec-2011 | 20-Aug-2013 | 626 days (1 year, 8 months, 17 days) |
| kaylinboo | 11-Aug-2011 | 03-Dec-2011 | 114 days (3 months, 22 days) |
| StripedTiger | 27-July-2011 | 09-Aug-2011 | 13 days (0 months, 13 days) |
| Hecktix | 26-Aug-2011 | 27-Aug-2011 | 1 day (0 months, 1 days) |
| Roxy916 | 06-Mar-2011 | 24-July-2011 | 140 days (4 months, 18 days) |
| =Lizzy | 19-Feb-2011 | 06-Mar-2011 | 15 days (0 months, 15 days) |
| Bolt660 | 05-Feb-2011 | 19-Feb-2011 | 14 days (0 months, 14 days) |
| HotelUser | 24-June-2010 | 05-Feb-2011 | 226 days (7 months, 12 days) |
| dogboy123 | 05-Feb-2009 | 24-June-2010 | 504 days (1 year, 4 months, 19 days) |
| Leahh. | 05-Feb-2009 | 09-July-2009 | 154 days (5 months, 8 days) |
| Jaiisun | 02-Oct-2008 | 03-Feb-2009 | 124 days (4 months, 1 days) |
| Dinasaw | 20-June-2008 | 01-Oct-2008 | 103 days (3 months, 11 days) |
| Dan2nd | 18-May-2008 | 20-July-2008 | 63 days (2 months, 2 days) |
| Alkaz | 11-Apr-2008 | 18-May-2008 | 37 days (1 months, 7 days) |
| NintendoNews | 15-Oct-2007 | 11-Apr-2008 | 179 days (5 months, 27 days) |
| Immenseman | 15-Oct-2007 | 17-Jan-2008 | 94 days (3 months, 2 days) |
| Bren-Element | 19-Apr-2007 | 09-June-2007 | 51 days (1 months, 21 days) |
| Wiseben | 10-Jan-2007 | 17-Apr-2007 | 97 days (3 months, 7 days) |
| Hecktix | 08-Nov-2006 | 10-Jan-2007 | 63 days (2 months, 2 days) |
| nvrspk4 | 30-Oct-2006 | 08-Nov-2006 | 9 days (0 months, 9 days) |
| Krypsis | 26-Sep-2006 | 29-Oct-2006 | 33 days (1 months, 3 days) |
| Re-call | 08-Sep-2006 | 26-Sep-2006 | 18 days (0 months, 18 days) |
| Angel-Light | 27-July-2006 | 30-Oct-2006 | 95 days (3 months, 3 days) |
| Calzeh | 09-Jan-2006 | 03-June-2006 | 145 days (4 months, 25 days) |
| Eckuii | 09-Jan-2006 | 04-Sep-2006 | 238 days (7 months, 26 days) |
| Spectate | 01-Nov-2005 | 09-Jan-2006 | 69 days (2 months, 8 days) |
| Spectate | 23-Oct-2004 | 08-July-2005 | 258 days (8 months, 15 days) |
| DJ-3000 | 18-Aug-2004 | 27-Oct-2005 | 435 days (1 year, 2 months, 9 days) |
| Mizki | 22-June-2004 | 19-Sep-2004 | 89 days (2 months, 28 days) |
Help Desk Assistant Managers
| Help Desk Assistant Manager | Start Date | End Date | Length of tenure |
|---|---|---|---|
| welshcake | 07-Jul-2023 | present | ongoing |
| Natty_Nat_Nat | 21-Jun-2021 | 07-Jul-2023 | 746 days (2 years, 16 days) |
| ,jamiexo | 10-Oct-2020 | 20-Jun-2021 | 253 days (8 months, 7 days) |
| Jarkie | 18-Mar-2020 | 30-Sep-2020 | 196 days (6 months, 12 days) |
| scatterbox | 06-Oct-2019 | 29-Feb-2020 | 146 days (4 months, 23 days) |
| Ruth-On-Toast | 01-Oct-2018 | 10-Jul-2019 | 282 days (9 months, 9 days) |
| Tupoxi | 07-Feb-2018 | 11-Sep-2018 | 216 days (7 months, 4 days) |
| Sloths | 13-Mar-2017 | 19-Jun-2017 | 98 days (3 months, 6 days) |
| prxsiary | 03-Jan-2017 | 19-Jan-2017 | 16 days (0 months, 16 days) |
| .:Q99:. | 29-Aug-2016 | 05-Oct-2016 | 37 days (1 months, 6 days) |
| Lill-MeeDK | 16-May-2016 | 29-Aug-2016 | 105 days (3 months, 13 days) |
| Minion?! | 24-Mar-2016 | 02-May-2016 | 39 days (1 months, 8 days) |
| Kellie | 25-Feb-2016 | 21-Mar-2016 | 25 days (0 months, 25 days) |
| .:Q99:. | 31-Oct-2015 | 22-Feb-2016 | 114 days (3 months, 22 days) |
| dbgtz | 30-Mar-2015 | 14-Apr-2015 | 15 days (0 months, 15 days) |
| Kellie | 15-Sep-2014 | 30-Mar-2015 | 196 days (6 months, 15 days) |
| Jellyfish | 18-Jun-2014 | 29-Jul-2014 | 41 days (1 months, 11 days) |
| Ekelektra | 09-Jun-2013 | 2-Aug-2013 | 54 days (1 months, 24 days) |
| Red | 20-Jan-2013 | 22-May-2013 | 122 days (4 months, 2 days) |
| Garriet | 10-Mar-2012 | 13-Jan-2013 | 309 days (10 months, 3 days) |
| Ms.Aquamarine | 25-Oct-2011 | 10-Mar-2012 | 137 days (4 months, 14 days) |
| Jordesh | 11-Oct-2011 | 17-Dec-2010 | 298 days (9 months, 24 days) |
| Shar, | 09-Oct-2010 | 11-Oct-2010 | 2 days (0 months, 2 days) |
| Shar, | 26-Jul-2010 | 26-Sep-2010 | 62 days (2 months, 0 days) |
| HotelUser | 18-Oct-2009 | 24-Jun-2010 | 62 days (2 months, 0 days) |
| Flatface | 12-Apr-2009 | 13-Sep-2009 | 249 days (8 months, 6 days) |
| CHA!NGANG | 05-Feb-2009 | 12-Apr-2009 | 66 days (2 months, 7 days) |
| Leaahh. | 12-Jan-2009 | 03-Feb-2009 | 22 days (0 months, 22 days) |
| Roxy916 | 12-Oct-2008 | 3-Nov-2008 | 22 days (0 months, 22 days) |
| Jaiisun | 23-Sep-2008 | 01-Oct-2008 | 8 days (0 months, 8 days) |
| Angel-Light | 18-Jul-2008 | 23-Sep-2008 | 67 days (2 months, 5 days) |
| Dinasaw | 24-May-2008 | 20-Jun-2008 | 27 days (0 months, 27 days) |
| Dan2nd | 04-Jul-2007 | 18-May-2008 | 319 days (10 months, 14 days) |
| Alkaz | 21-Jan-2007 | 04-Jul-2007 | 164 days (5 months, 13 days) |
| Dan2nd | 04-Jul-2007 | 15-Oct-2007 | 103 days (3 months, 11 days) |
| Joz104 | 12-Jan-2007 | 14-Jul-2007 | 183 days (6 months, 2 days) |
| Foxmoth | 26-Sep-2006 | 29-Oct-2006 | 33 days (1 months, 3 days) |
| Krypsis | 09-Sep-2006 | 26-Sep-2006 | 17 days (0 months, 17 days) |
| Angel-Light | 06-May-2006 | 27-Jul-2006 | 82 days (2 months, 21 days) |
| Spectate | 29-Aug-2005 | 01-Nov-2005 | 64 days (2 months, 3 days) |
| Angel-Light | 04-Aug-2005 | 26-Oct-2005 | 83 days (2 months, 22 days) |
| Calzeh | 26-May-2005 | 09-Jan-2006 | 228 days (7 months, 14 days) |
| Cypher- | 26-May-2005 | 09-Jan-2006 | 228 days (7 months, 14 days) |
| Spectate | 03-Oct-2004 | 23-Oct-2004 | 20 days (0 months, 20 days) |
Design The Help Desk
- For past versions of the Help Desk, see HxHD Layouts
On January 29th 2012, a competition began that allowed HabboxForum users to submit their room designs for HxHD in order to improve the suitability of the HxHD layout depending upon a certain event or season. Any user who manages to get their design chosen receives a forum reward and one month of forum VIP as well as the liberty of witnessing their creation being used. Here is a list of the past winners:
| Theme | Date | Room creator |
|---|---|---|
| Valentine's | 12-Feb-2012 | Red |
| March | 03-Mar-2012 | JerseyShore |
| Spring | 07-Apr-2012 | xxMATTGxx |
| Summer | 03-Aug-2012 | Red and Kyle |
| Habboxween | 18-Oct-2012 | Ellz |
| November | 01-Nov-2012 | xxMATTGxx |
| Christmas | 04-Dec-2012 | Red |
| January | 01-Jan-2013 | xxMATTGxx |
| Valentine's | 10-Feb-2013 | Ellz |
| Spring | - | xxMATTGxx |
| 10 Year Anniversary | - | Absently; Skynus |
| Summer | - | xxMATTGxx |
| Habboxween | 20-Oct-2013 | lawrawrrr |
| Christmas | 02-Dec-2013 | Comity |
| Summer | - | Storking & Kyle |
| June | 02-Jun-2014 | Kyle, Storking & Okeanos |
| Back to School | 04-Sep-2014 | lawrawrrr |
| Habboxween | - | Absently & Pasta |
| November | 09-Nov-2014 | Zitrone |
| Christmas | 01-Dec-2014 | dbgtz |
| January | 12-Jan-2015 | Jamez |
| Hogwarts | 05-Feb-2015 | Shonly |
| Easter | 07-Mar-2015 | Plebings |
| Spring | 14-Apr-2015 | Per-Simon |
| Summer | 07-Jun-2015 | Plebings |
| HxSS | 03-Aug-2015 | Zitrone |
| September | 20-Sep-2015 | Ellz |
| Habboxween | 20-Sep-2015 | iDrew |
| Christmas | 13-Nov-2015 | Plebings & thms |
| Valentine's | 06-Feb-2016 | Plebings |
| March | 14-Mar-2016 | Mrs_Plant |
| Eurovision | 24-Apr-2016 | Plebings |
| June | 06-June-2016 | Mrs_Plant |
| Habboxween | 25-Oct-2016 | Mrs_Plant |
| November | 22-Nov-2016 | Plebings; Yuxin; FlyingJesus Valyrian.; LordOfKittyKats |
| Christmas | 19-Dec-2016 | Yuxin; disrespectful; Plebings |
| Generic | 18-Jan-2017 | Plebings |
| Valentine's | 13-Feb-2017 | FUNISMYME |
| Spring | 08-Apr-2017 | Sho |
| Summer | June 2017 | Absently |
| HxSS Superheroes | August 2017 | Absently |
| Back To School | 09-Sep-2017 | Sho |
| Habboxween | 14-Oct-2017 | iPoluted |
| Forest Campfire | Nov-2017 | lawrawrrr |
| Christmas | 06-Dec-2017 | iPoluted |
| Retro | 06-Jan-2018 | Despect & Shonly |
| Valentine's | 02-Feb-2018 | Sho |
| Generic | 07-Mar-2018 | Jempire2014 |
| Easter | 25-Mar-2018 | Despect & Tupoxi |
| Content Week | 14-Apr-2018 | Marinetti |
| Generic | 09-May-2018 | Its.Dino |
| Generic | 24-May-2018 | despect & Tupoxi |
| Underwater | 17-Jun-2018 | Deactivate! |
| HxSS | 09-Aug-2018 | Shonly |
| Generic | 27-Aug-2018 | _spirit |
| Habboxween | 18-Oct-2018 | Marinetti |
| Generic | 07-Nov-2018 | nic01e |
| Christmas | 06-Dec-2018 | lawrawrrr |
| January | 05-Jan-2019 | Its.Dino & nic01e |
| Valentine's | 05-Feb-2019 | lawrawrrr |
| Spring | 05-Mar-2019 | Shonly |
| Easter | 10-Apr-2019 | Ruth-On-Toast |
| Ancient Greek | 15-May-2019 | Its.Dino |
| Content Week | 15-Jun-2019 | Shonly |
| Pride | 08-Jul-2019 | Shonly |
| HxSS | 05-Aug-2019 | Shonly |
| Fall/Autumn | 23-Sep-2019 | FlyingJesus |
| Habboxween | 10-Oct-2019 | Its.Dino |
| Kitchen | 19-Nov-2019 | Its.Dino |
| Habboxmas | 08-Dec-2019 | Slurrey |
| January | 05-Jan-2020 | Its.Dino |
| Valentine’s | 01-Feb-2020 | Deactivate! |
| March | 08-Mar-2020 | Hx.Ben |
| Easter | 05-Apr-2020 | lawrawrrr |
| #StayAtHome | 28-Apr-2020 | FlyingJesus |
| Retro | 11-May-2020 | Its.Dino |
| Shipwreck | 10-Jun-2020 | Jellyfish, Cerys and Its.Dino |
| Festival | 27-Jun-2020 | Ozad, Cerys, __tbl and Oivind |
| Summer | 17-Jul-2020 | Cerys |
| HxSS | 07-Aug-2020 | Ozad, Jarkie, Cerys, Stealth and Oivind |
| Back to School 2020 | 08-Sep-2020 | Cerys |
| Habboxween | 10-Oct-2020 | Hx.Ben |
| Classic | 02-Nov-2020 | Ozad |
| Christmas | 13-Dec-2020 | Oivind |
| Classic | 04-Jan-2021 | Ozad |
| Valentine's | 07-Feb-2021 | Oivind |
| Spring | 18-Mar-2021 | __tbl |
| Generic | 20-May-2021 | Oivind, __tbl and Its.Dino |
| Road Trip | 28-Jun-2021 | lawrawrrr and FlyingJesus |
| HxSS Disney | 20-Aug-2021 | Ozad, Oivind, Its.Dino, __tbl, MadameJaquack, koh606 and Tinkarbell |
| Halloween | 09-Oct-2021 | MadameJaquack, koh606 and Tinkarbell |
| BubbleJuice Bar | 11-Nov-2021 | FlyingJesus |
| Christmas | 18-Dec-2021 | Tinkarbell |
| Classic | 02-Jan-2022 | Ozad, ,jamiexo and Jarkie |
| Spring | 05-Mar-2022 | Natty Nat Nat |
| Easter | 16-Apr-2022 | Natty Nat Nat |
| Classic | 10-May-2022 | N/A |
| Pride | 09-Jun-2022 | Ozad, lawrawrrr and FlyingJesus |
| Fossil Hunting | 13-Jul-2022 | Its.Dino |
| HxSS Superheros | 11-Aug-2022 | Tinkarbell |
| September | 02-Sep-2022 | Natty Nat Nat and ,jamiexo |
| Halloween | 06-Oct-2022 | Tinkarbell |
| November | 12-Nov-2022 | Its.Dino |
| Christmas | 13-Dec-2022 | The-Dream07 |
The Saturday Night Quiz
As part of their commitment to providing a fun and entertaining experience for all Habbos, the Help Desk department runs a Saturday Night Quiz with the help of their Help Desk Staff. This is a weekly event and occurs in the help desk every Saturday night at 9pm, UK time. If you win this quiz, you win a special Saturday Night Quiz forum award, as well as 1 month of forum VIP. Although it retains the title of "Saturday Night Quiz" in honour of the event's long history as part of the Help Desk over the years, it is no longer restricted to just Saturdays and the days/times may change to suit the staff hosting.
Format
The Saturday Night Quiz consists of around 20 questions but where possible these will be split into categories of 5 questions each to shake things up and ensure a range of topics. For each question a person answers correctly, that person receives 1 point. 1 credit will be given per correct question to be handed out at the end of each category. The person with the most points at the end of the set of questions is the winner and receives 1 month of forum VIP as well as a forum award - there is often also a bonus furni reward, at the discretion of the host.