Difference between revisions of "Habbox Help Desk"

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| name = Habbox Help Desk
 
| name = Habbox Help Desk
 
| image = CurrentHelpDeskManagement.png
 
| image = CurrentHelpDeskManagement.png
| manager =  [[Sloths]]
+
| manager =  [[Sian]]
| a-manager = [[Tupoxi]]
+
| a-manager = [[Ruth-On-Toast]]
| senior = [[Ekelektra]] <br> [[YellowBelli]]
+
| senior = [[Ekelektra]] <br> Stealth
 
| years = 2004 - Present
 
| years = 2004 - Present
 
}}
 
}}
Line 12: Line 12:
 
The Help Desk Department was introduced in 2004 and it has been a known department ever since. It has had many numbers of layout designs. The first ever Habbox Help Desk was owned by [[Mizki]], the founder and original owner of Habbox. The first formal manager of Habbox Help Desk was DJ-3000 who was the first ever Department Manager. Department Managers would generally own the Help Desk and subsequently, Assistant General Managers would often own the desk as well. When [[xxMATTGxx]] became Co-Owner, it was decided by the General Management team that the new HxHD owner should be [[Shonly]], the then Assistant General Manager (Community) - however, following her resignation in March 2015, it was decided that the former Co-Owner, [[xxMATTGxx]] should once again be the Help Desk room owner. After some discussions between General Management, it was once again decided that handing over ownership to the Assistant General Manager (Community) would be more appropriate and so [[Absently]] became room owner in January 2016.
 
The Help Desk Department was introduced in 2004 and it has been a known department ever since. It has had many numbers of layout designs. The first ever Habbox Help Desk was owned by [[Mizki]], the founder and original owner of Habbox. The first formal manager of Habbox Help Desk was DJ-3000 who was the first ever Department Manager. Department Managers would generally own the Help Desk and subsequently, Assistant General Managers would often own the desk as well. When [[xxMATTGxx]] became Co-Owner, it was decided by the General Management team that the new HxHD owner should be [[Shonly]], the then Assistant General Manager (Community) - however, following her resignation in March 2015, it was decided that the former Co-Owner, [[xxMATTGxx]] should once again be the Help Desk room owner. After some discussions between General Management, it was once again decided that handing over ownership to the Assistant General Manager (Community) would be more appropriate and so [[Absently]] became room owner in January 2016.
  
The Help Desk is currently managed by [[Sloths]] and [[Tupoxi]]. The Assistant General Manager (Community), currently [[Despect]], oversees the department and currently owns the room. He also provides regular feedback to the department manager(s).  
+
The Help Desk is currently managed by [[Sian]] and [[Ruth-On-Toast]]. The Assistant General Manager (Community), currently [[despect]], oversees the department and currently owns the room. He also provides regular feedback to the department manager(s).  
  
 
== Department Structure ==
 
== Department Structure ==
Line 21: Line 21:
 
|-
 
|-
 
| (Assistant) Help Desk Management
 
| (Assistant) Help Desk Management
|The current Help Desk Management, [[Sloths]] and [[Tupoxi]], oversee the department. They write reports for the senior staff while dealing with any complaints. They are also constantly trying to gain more community interaction by thinking of fresh ideas which could help promote the department.
+
|The current Help Desk Management, [[Sian]] and [[Ruth-On-Toast]], oversee the department. They write reports for the senior staff while dealing with any complaints. They are also constantly trying to gain more community interaction by thinking of fresh ideas which could help promote the department.
 
|-
 
|-
 
| Senior Help Desk Staff
 
| Senior Help Desk Staff
Line 29: Line 29:
 
| The Help Desk staff make up the bulk of Help Desk Personnel. Their main job is helping Habbos who come into the help desk. Other duties of normal Help Desk staff include moderating the room and hosting the weekly Saturday Night Quiz. The Help Desk Staff are divided into three groups, each led by a Senior Help Desk Staff Member.  
 
| The Help Desk staff make up the bulk of Help Desk Personnel. Their main job is helping Habbos who come into the help desk. Other duties of normal Help Desk staff include moderating the room and hosting the weekly Saturday Night Quiz. The Help Desk Staff are divided into three groups, each led by a Senior Help Desk Staff Member.  
 
|}
 
|}
 
== Design The Help Desk ==
 
On January 29th 2012, a competition began that allowed HabboxForum users to submit their room designs for HxHD in order to improve the suitability of the HxHD layout depending upon a certain event or season. Any user who manages to get their design chosen receives a forum reward and one month of forum VIP as well as the liberty of witnessing their creation being used. Here is a list of the past winners:
 
 
{| class="wikitable sortable" width="500"
 
|-
 
! Theme !! Date !! Room creator
 
|-
 
| Valentine's 2012 || 12-Feb-2012 || [[Red]]
 
|-
 
| March 2012 || 03-Mar-2012 || JerseyShore
 
|-
 
| Spring 2012 || 07-Apr-2012 || [[xxMATTGxx]]
 
|-
 
| Summer 2012 || 03-Aug-2012 || [[Red]] and [[Jellyfish|Kyle]]
 
|-
 
| Halloween 2012 || 18-Oct-2012 || Ellz
 
|-
 
| November 2012 || 01-Nov-2012 || [[xxMATTGxx]]
 
|-
 
| Christmas 2012 || 04-Dec-2012 || [[Red]]
 
|-
 
| January 2013 || 01-Jan-2013 || [[xxMATTGxx]]
 
|-
 
| Valentine's 2013 || 10-Feb-2013 || Ellz
 
|-
 
| Spring 2013 || - || [[xxMATTGxx]]
 
|-
 
| 10 Year Anniversary || - ||[[Absently]]; [[Skynus]]
 
|-
 
| Summer 2013 || - || [[xxMATTGxx]]
 
|-
 
| Halloween 2013 || 20-Oct-2013 || [[lawrawrrr]]
 
|-
 
| Christmas 2013 || 02-Dec-2013 || Comity
 
|-
 
| Summer 2014 || - || Storking & [[Jellyfish|Kyle]]
 
|-
 
| June 2014 || 02-Jun-2014 || [[Jellyfish|Kyle]], Storking & Okeanos
 
|-
 
| Back to School 2014 || 04-Sep-2014 || [[lawrawrrr]]
 
|-
 
| October 2014 || - || [[Absently]] & [[Pasta]]
 
|-
 
| November 2014 || 09-Nov-2014 || Zitrone
 
|-
 
| Christmas 2014 || 01-Dec-2014 || [[dbgtz]]
 
|-
 
| January 2015 || 12-Jan-2015 || Jamez
 
|-
 
| Hogwarts 2015 || 05-Feb-2015 || [[Shonly]]
 
|-
 
| Easter 2015 || 07-Mar-2015 || [[Plebings]]
 
|-
 
| Spring 2015 || 14-Apr-2015 || Per-Simon
 
|-
 
| Summer 2015 || 07-Jun-2015 || [[Plebings]]
 
|-
 
| HxSS 2015 || 03-Aug-2015 || Zitrone
 
|-
 
| September 2015 || 20-Sept-2015 || Ellz
 
|-
 
| Halloween 2015 || 20-Sept-2015 || iDrew
 
|-
 
| Christmas 2015 || 13-Nov-2015 || [[Plebings]] & thms
 
|-
 
| Valentine's 2016 || 06-Feb-2016 || [[Plebings]]
 
|-
 
| March 2016 || 14-Mar-2016 || [[Mrs_Plant]]
 
|-
 
| Eurovision 2016 || 24-Apr-2016 || [[Plebings]]
 
|-
 
| June 2016 || 06-June-2016 || [[Mrs_Plant]]
 
|-
 
| Halloween 2016 || 25-Oct-2016 || [[Mrs_Plant]]
 
|-
 
| November 2016 || 22-Nov-2016 || [[Plebings]]; [[Yuxin]]; [[FlyingJesus]] <br> Valyrian.; LordOfKittyKats
 
|-
 
| Christmas 2016 || 19-Dec-2016 || [[Yuxin]]; [[disrespectful]]; [[Plebings]]
 
|-
 
| January 2017 || 18-Jan-2017 || [[Plebings]]
 
|-
 
| Valentine's 2017 || 13-Feb-2017 || Conor
 
|-
 
| Easter 2017 || 08-Apr-2017 || [[Sho]]
 
|-
 
| HxSS Superheroes 2017 || August 2017 || [[Absently]]
 
|-
 
| Back To School 2017 || 09-Sep-2017 || [[Sho]]
 
|-
 
| Halloween 2017 || 14-Oct-2017 || iPoluted
 
|-
 
| Forest Campfire 2017 || Nov-2017 || [[lawrawrrr]]
 
|-
 
| Christmas 2017 || 06-Dec-2017 || iPoluted
 
|-
 
| Retro || 06-Jan-2018 || [[Despect]] & [[Shonly]]
 
|-
 
| Valentine's 2018 || 02-Feb-2018 || [[Sho]]
 
|-
 
| Generic || 07-Mar-2018 || Jempire2014
 
|}
 
 
== The Saturday Night Quiz ==
 
[[File:HxHD SNQ.png|center]]
 
 
[[File:SNQAward1.gif|thumb|Forum Award]]
 
As part of their commitment to provide a fun and entertaining experience for all Habbos, the Help desk department run a Saturday Night Quiz with the help of their help desk staff. This is a weekly event and occurs in the help desk every Saturday night at 7PM GMT/1 PM CST. If you win this quiz, you win a special Saturday Night Quiz forum award, as well as 1 month forum VIP. Participants who answer a question correctly are also added into a monthly drawing for 1 month of forum vip. On the 5th of December, The League was launched which created a new twist on the SNQ. Each question you successfully answered would award you with a point which would be tallied up, By the end of the month the top 3 positions would be awarded prizes.
 
<br />
 
 
'''Format'''
 
<br />
 
The HxHD Saturday Night Quiz consists of 20 questions, with the subjects usually consisting of Habbo, Habbox, and General Knowledge. For each question a person answers correctly, that person receives 1 point. The person with the most points at the end of the set of questions is the winner, and receives 1 month of forum VIP as well as a forum award.
 
 
== Help Desk Roles ==
 
'''Help Desk Staff'''
 
 
The Help Desk staff make up the bulk of Help Desk Personnel. Their main job is helping habbos who come into the help desk, answering any questions they may have. Other duties of normal Help Desk staff include moderating the room and hosting the Saturday Night Quiz. The Help Desk Staff are divided into a number of groups, each led by a Senior Help Desk Staff Member.
 
 
'''Senior Help Desk Staff'''
 
 
A Senior Help Desk Staff's duties are more or less the same as a normal Help Desk Staff, with a few exceptions. Seniors each lead a Team of normal HxHD staff - Seniors often give reviews to their team members to help them improve. These members have more control and power than normal Help Desk Staff.
 
 
'''(Assistant) Help Desk Manager'''
 
 
The Assistant Help Desk Manager helps the Help Desk Manager in the day to day operations of the Help Desk. One step above Senior Staff, the Assistant HxHD Manager writes reports for them as well as being acting HxHD Manager when the manager is inactive or on leave. The HxHD Manager oversees the department, making any sudden decisions and making sure it's running smoothly and correctly.
 
 
== Help Desk Managers ==
 
== Help Desk Managers ==
 
{| class="wikitable sortable" width="700"
 
{| class="wikitable sortable" width="700"
Line 160: Line 34:
 
! Help Desk Manager !! Start Date !! End Date !! Length of tenure
 
! Help Desk Manager !! Start Date !! End Date !! Length of tenure
 
|-style="background:#BEB;"
 
|-style="background:#BEB;"
| [[Sloths]] || 19-Jun-2017 || Present || Ongoing
+
| [[Sian]] || 01-Oct-2018 || Present || Ongoing
 +
|-
 +
| [[Sloths]] || 19-Jun-2017 || 15-Sep-2018 || 453 days <small>''(1 year, 2 months, 27 days)''</small>
 
|-
 
|-
 
| [[Intersocial]] || 13-Mar-2017 || 21-May-2017 || 70 days <small>''(2 months, 9 days)''</small>
 
| [[Intersocial]] || 13-Mar-2017 || 21-May-2017 || 70 days <small>''(2 months, 9 days)''</small>
Line 198: Line 74:
 
| [[Sloths]] || 18-Nov-2013 || 05-Mar-2014 || 107 days  <small>'' (3 months, 15 days)''</small>'''
 
| [[Sloths]] || 18-Nov-2013 || 05-Mar-2014 || 107 days  <small>'' (3 months, 15 days)''</small>'''
 
|-
 
|-
| Ekelektra || 21-Aug-2013 || 29-Oct-2013 || 69 days  <small>'' (2 months, 8 days)''</small>'''
+
| [[Ekelektra]] || 21-Aug-2013 || 29-Oct-2013 || 69 days  <small>'' (2 months, 8 days)''</small>'''
 
|-
 
|-
 
| [[Ms.Aquamarine]] || 03-Dec-2011 || 20-Aug-2013 || 626 days <small>''(1 year, 8 months, 17 days)''</small>
 
| [[Ms.Aquamarine]] || 03-Dec-2011 || 20-Aug-2013 || 626 days <small>''(1 year, 8 months, 17 days)''</small>
 
|-
 
|-
| kaylinboo]|| 11-Aug-2011 || 03-Dec-2011 || 114 days  <small>'' (3 months, 22 days)''</small>'''
+
| kaylinboo|| 11-Aug-2011 || 03-Dec-2011 || 114 days  <small>'' (3 months, 22 days)''</small>'''
 
|-
 
|-
 
| [[StripedTiger]] || 27-July-2011 || 09-Aug-2011 || 13 days  <small>'' (0 months, 13 days)''</small>'''
 
| [[StripedTiger]] || 27-July-2011 || 09-Aug-2011 || 13 days  <small>'' (0 months, 13 days)''</small>'''
 
|-
 
|-
| [[Hecktix]] || 26-Aug-2011 || 27-Aug-2011 || 1 days  <small>'' (0 months, 1 days)''</small>'''
+
| [[Hecktix]] || 26-Aug-2011 || 27-Aug-2011 || 1 day <small>'' (0 months, 1 days)''</small>'''
 
|-
 
|-
 
| [[Roxy916]] || 06-Mar-2011 || 24-July-2011 || 140 days  <small>'' (4 months, 18 days)''</small>'''
 
| [[Roxy916]] || 06-Mar-2011 || 24-July-2011 || 140 days  <small>'' (4 months, 18 days)''</small>'''
Line 258: Line 134:
 
| [[Mizki]] || 22-June-2004 || 19-Sep-2004 || 89 days <small>''(2 months, 28 days)''</small>
 
| [[Mizki]] || 22-June-2004 || 19-Sep-2004 || 89 days <small>''(2 months, 28 days)''</small>
 
|}
 
|}
 
 
== Help Desk Assistant Managers ==
 
== Help Desk Assistant Managers ==
 
{|class="wikitable sortable" width="700"
 
{|class="wikitable sortable" width="700"
Line 264: Line 139:
 
! Help Desk Assistant  Manager !! Start Date !! End Date !! Length of tenure
 
! Help Desk Assistant  Manager !! Start Date !! End Date !! Length of tenure
 
|-style="background:#BEB;"
 
|-style="background:#BEB;"
| [[Tupoxi]] || 07-Feb-2018 || Present || Ongoing
+
| [[Ruth-On-Toast]] || 01-Oct-2018 || Present || Ongoing
 +
|-
 +
| [[Tupoxi]] || 07-Feb-2018 || 11-Sep-2018 || 216 days <small>''(7 months, 4 days)''</small>
 
|-
 
|-
 
| [[Sloths]] || 13-Mar-2017 || 19-Jun-2017  || 98 days <small>'' (3 months, 6 days)''</small>'''
 
| [[Sloths]] || 13-Mar-2017 || 19-Jun-2017  || 98 days <small>'' (3 months, 6 days)''</small>'''
Line 286: Line 163:
 
| [[Jellyfish]] || 18-Jun-2014 || 29-Jul-2014 || 41 days  <small>'' (1 months, 11 days)''</small>'''
 
| [[Jellyfish]] || 18-Jun-2014 || 29-Jul-2014 || 41 days  <small>'' (1 months, 11 days)''</small>'''
 
|-
 
|-
| Ekelektra || 09-Jun-2013 || 2-Aug-2013 || 54 days  <small>'' (1 months, 24 days)''</small>'''
+
| [[Ekelektra]] || 09-Jun-2013 || 2-Aug-2013 || 54 days  <small>'' (1 months, 24 days)''</small>'''
 
|-
 
|-
 
| [[Red]] || 20-Jan-2013 || 22-May-2013 || 122 days  <small>'' (4 months, 2 days)''</small>'''
 
| [[Red]] || 20-Jan-2013 || 22-May-2013 || 122 days  <small>'' (4 months, 2 days)''</small>'''
Line 340: Line 217:
 
| [[Spectate]] || 03-Oct-2004 || 23-Oct-2004 || 20 days  <small>'' (0 months, 20 days)''</small>'''
 
| [[Spectate]] || 03-Oct-2004 || 23-Oct-2004 || 20 days  <small>'' (0 months, 20 days)''</small>'''
 
|}
 
|}
 +
 +
== Design The Help Desk ==
 +
On January 29th 2012, a competition began that allowed HabboxForum users to submit their room designs for HxHD in order to improve the suitability of the HxHD layout depending upon a certain event or season. Any user who manages to get their design chosen receives a forum reward and one month of forum VIP as well as the liberty of witnessing their creation being used. Here is a list of the past winners:
 +
 +
{| class="wikitable sortable" width="500"
 +
|-
 +
! Theme !! Date !! Room creator
 +
|-
 +
| Valentine's 2012 || 12-Feb-2012 || [[Red]]
 +
|-
 +
| March 2012 || 03-Mar-2012 || JerseyShore
 +
|-
 +
| Spring 2012 || 07-Apr-2012 || [[xxMATTGxx]]
 +
|-
 +
| Summer 2012 || 03-Aug-2012 || [[Red]] and [[Jellyfish|Kyle]]
 +
|-
 +
| Halloween 2012 || 18-Oct-2012 || Ellz
 +
|-
 +
| November 2012 || 01-Nov-2012 || [[xxMATTGxx]]
 +
|-
 +
| Christmas 2012 || 04-Dec-2012 || [[Red]]
 +
|-
 +
| January 2013 || 01-Jan-2013 || [[xxMATTGxx]]
 +
|-
 +
| Valentine's 2013 || 10-Feb-2013 || Ellz
 +
|-
 +
| Spring 2013 || - || [[xxMATTGxx]]
 +
|-
 +
| 10 Year Anniversary || - ||[[Absently]]; [[Skynus]]
 +
|-
 +
| Summer 2013 || - || [[xxMATTGxx]]
 +
|-
 +
| Halloween 2013 || 20-Oct-2013 || [[lawrawrrr]]
 +
|-
 +
| Christmas 2013 || 02-Dec-2013 || Comity
 +
|-
 +
| Summer 2014 || - || Storking & [[Jellyfish|Kyle]]
 +
|-
 +
| June 2014 || 02-Jun-2014 || [[Jellyfish|Kyle]], Storking & Okeanos
 +
|-
 +
| Back to School 2014 || 04-Sep-2014 || [[lawrawrrr]]
 +
|-
 +
| October 2014 || - || [[Absently]] & [[Pasta]]
 +
|-
 +
| November 2014 || 09-Nov-2014 || Zitrone
 +
|-
 +
| Christmas 2014 || 01-Dec-2014 || [[dbgtz]]
 +
|-
 +
| January 2015 || 12-Jan-2015 || Jamez
 +
|-
 +
| Hogwarts 2015 || 05-Feb-2015 || [[Shonly]]
 +
|-
 +
| Easter 2015 || 07-Mar-2015 || [[Plebings]]
 +
|-
 +
| Spring 2015 || 14-Apr-2015 || Per-Simon
 +
|-
 +
| Summer 2015 || 07-Jun-2015 || [[Plebings]]
 +
|-
 +
| HxSS 2015 || 03-Aug-2015 || Zitrone
 +
|-
 +
| September 2015 || 20-Sept-2015 || Ellz
 +
|-
 +
| Halloween 2015 || 20-Sept-2015 || iDrew
 +
|-
 +
| Christmas 2015 || 13-Nov-2015 || [[Plebings]] & thms
 +
|-
 +
| Valentine's 2016 || 06-Feb-2016 || [[Plebings]]
 +
|-
 +
| March 2016 || 14-Mar-2016 || [[Mrs_Plant]]
 +
|-
 +
| Eurovision 2016 || 24-Apr-2016 || [[Plebings]]
 +
|-
 +
| June 2016 || 06-June-2016 || [[Mrs_Plant]]
 +
|-
 +
| Halloween 2016 || 25-Oct-2016 || [[Mrs_Plant]]
 +
|-
 +
| November 2016 || 22-Nov-2016 || [[Plebings]]; [[Yuxin]]; [[FlyingJesus]] <br> Valyrian.; LordOfKittyKats
 +
|-
 +
| Christmas 2016 || 19-Dec-2016 || [[Yuxin]]; [[disrespectful]]; [[Plebings]]
 +
|-
 +
| Generic || 18-Jan-2017 || [[Plebings]]
 +
|-
 +
| Valentine's 2017 || 13-Feb-2017 || Conor
 +
|-
 +
| Spring 2017 || 08-Apr-2017 || [[Sho]]
 +
|-
 +
| Summer 2017 || June 2017 || [[Absently]]
 +
|-
 +
| HxSS Superheroes 2017 || August 2017 || [[Absently]]
 +
|-
 +
| Back To School 2017 || 09-Sep-2017 || [[Sho]]
 +
|-
 +
| Halloween 2017 || 14-Oct-2017 || [[Hx.Ben|iPoluted]]
 +
|-
 +
| Forest Campfire || Nov-2017 || [[lawrawrrr]]
 +
|-
 +
| Christmas 2017 || 06-Dec-2017 || [[Hx.Ben|iPoluted]]
 +
|-
 +
| Retro || 06-Jan-2018 || [[Despect]] & [[Shonly]]
 +
|-
 +
| Valentine's 2018 || 02-Feb-2018 || [[Sho]]
 +
|-
 +
| Generic || 07-Mar-2018 || Jempire2014
 +
|-
 +
| Easter 2018 || 25-Mar-2018 || [[Despect]] & [[Tupoxi]]
 +
|-
 +
| Content Week || XX-Apr-2018 || [[Hx.Ben|Marinetti]]
 +
|-
 +
| Generic || 09-May-2018 || [[Its.Dino]]
 +
|-
 +
| Generic || 24-May-2018 || [[despect]] & [[Tupoxi]]
 +
|-
 +
| Underwater || 17-Jun-2018 || [[Deactivate!]]
 +
|-
 +
| [[HxSS]] || 09-Aug-2018 || [[Shonly]]
 +
|-
 +
| Generic || - || [[lawrawrrr]]
 +
|}
 +
 +
== The Saturday Night Quiz ==
 +
[[File:HxHD SNQ.png|center]]
 +
 +
[[File:SNQAward1.gif|thumb|Forum Award]]
 +
As part of their commitment to provide a fun and entertaining experience for all Habbos, the Help desk department run a Saturday Night Quiz with the help of their help desk staff. This is a weekly event and occurs in the help desk every Saturday night at 7PM GMT/1 PM CST. If you win this quiz, you win a special Saturday Night Quiz forum award, as well as 1 month forum VIP. Participants who answer a question correctly are also added into a monthly drawing for 1 month of forum vip. On the 5th of December, The League was launched which created a new twist on the SNQ. Each question you successfully answered would award you with a point which would be tallied up, By the end of the month the top 3 positions would be awarded prizes.
 +
<br />
 +
 +
'''Format'''
 +
<br />
 +
The HxHD Saturday Night Quiz consists of 20 questions, with the subjects usually consisting of Habbo, Habbox, and General Knowledge. For each question a person answers correctly, that person receives 1 point. The person with the most points at the end of the set of questions is the winner, and receives 1 month of forum VIP as well as a forum award.
  
 
==Gallery==
 
==Gallery==

Latest revision as of 13:26, 15 October 2018

Habbox Help Desk
CurrentHelpDeskManagement.png
Manager: Sian
Assistant Manager: Ruth-On-Toast
Senior(s): Ekelektra
Stealth
Operating Years: 2004 - Present

The Habbox Help Desk, also known as the Help Desk Department and commonly abbreviated as HxHD, is both a room on Habbo, owned by despect, and a Habbox department. In this room, there is a team of Help Desk Staff who assist Habbo users with questions about Habbo and Habbox. The Habbox Help Desk offers a wide range of in-game help, games and acts as a hub to hang out and interact with the Habbox community. HxHD Layouts are often changed to suit seasonal or promotional periods for both Habbox and Habbo.

The Help Desk Department was introduced in 2004 and it has been a known department ever since. It has had many numbers of layout designs. The first ever Habbox Help Desk was owned by Mizki, the founder and original owner of Habbox. The first formal manager of Habbox Help Desk was DJ-3000 who was the first ever Department Manager. Department Managers would generally own the Help Desk and subsequently, Assistant General Managers would often own the desk as well. When xxMATTGxx became Co-Owner, it was decided by the General Management team that the new HxHD owner should be Shonly, the then Assistant General Manager (Community) - however, following her resignation in March 2015, it was decided that the former Co-Owner, xxMATTGxx should once again be the Help Desk room owner. After some discussions between General Management, it was once again decided that handing over ownership to the Assistant General Manager (Community) would be more appropriate and so Absently became room owner in January 2016.

The Help Desk is currently managed by Sian and Ruth-On-Toast. The Assistant General Manager (Community), currently despect, oversees the department and currently owns the room. He also provides regular feedback to the department manager(s).

Department Structure

Job title Job description
(Assistant) Help Desk Management The current Help Desk Management, Sian and Ruth-On-Toast, oversee the department. They write reports for the senior staff while dealing with any complaints. They are also constantly trying to gain more community interaction by thinking of fresh ideas which could help promote the department.
Senior Help Desk Staff The Senior Help Desk Staff's duties are more or less the same as a normal Help Desk Staff, with a few exceptions. There are three seniors at any given time in the Help Desk. These members have more control and power than regular Help Desk Staff. One of their main duties is to oversee the group that they lead and write reports at the end of the month for the members of that group.
Help Desk Staff The Help Desk staff make up the bulk of Help Desk Personnel. Their main job is helping Habbos who come into the help desk. Other duties of normal Help Desk staff include moderating the room and hosting the weekly Saturday Night Quiz. The Help Desk Staff are divided into three groups, each led by a Senior Help Desk Staff Member.

Help Desk Managers

Help Desk Manager Start Date End Date Length of tenure
Sian 01-Oct-2018 Present Ongoing
Sloths 19-Jun-2017 15-Sep-2018 453 days (1 year, 2 months, 27 days)
Intersocial 13-Mar-2017 21-May-2017 70 days (2 months, 9 days)
Absently (Acting) 17-Feb-2017 13-Mar-2017 24 days (0 months, 24 days)
prxsiary 19-Jan-2017 17-Feb-2017 29 days (0 months, 29 days)
JohnLivingston 03-Jan-2017 19-Jan-2017 16 days (0 months, 16 days)
Lill-MeeDK 29-Aug-2016 08-Dec-2016 101 days (3 months, 9 days)
Minion?! 02-May-2016 01-Aug-2016 91 days (2 months, 30 days)
.:Q99:. 22-Feb-2016 02-May-2016 70 days (2 months, 10 days)
 :Cerys 31-Oct-2015 07-Feb-2016 99 days (3 months, 7 days)
Jellyfish 14-Sep-2015 20-Oct-2015 36 days (1 months, 6 days)
HeyyitsHannah 22-July-2015 13-Sep-2015 53 days (1 months, 22 days)
welshcake 12-July-2015 21-July-2015 53 days (1 months, 22 days)
dbgtz 14-Apr-2015 07-July-2015 84 days (2 months, 23 days)
Absently (Acting) 01-Apr-2015 14-Apr-2015 13 days (0 months, 13 days)
Kellie 30-Mar-2015 01-Apr-2015 2 days (0 months, 2 days)
Absently 18-June-2014 29-Mar-2015 284 days (9 months, 11 days)
zebbadi 27-Feb-2014 16-June-2014 109 days (3 months, 20 days)
Empired 18-Nov-2013 27-Apr-2014 160 days (5 months, 9 days)
Sloths 18-Nov-2013 05-Mar-2014 107 days (3 months, 15 days)
Ekelektra 21-Aug-2013 29-Oct-2013 69 days (2 months, 8 days)
Ms.Aquamarine 03-Dec-2011 20-Aug-2013 626 days (1 year, 8 months, 17 days)
kaylinboo 11-Aug-2011 03-Dec-2011 114 days (3 months, 22 days)
StripedTiger 27-July-2011 09-Aug-2011 13 days (0 months, 13 days)
Hecktix 26-Aug-2011 27-Aug-2011 1 day (0 months, 1 days)
Roxy916 06-Mar-2011 24-July-2011 140 days (4 months, 18 days)
=Lizzy 19-Feb-2011 06-Mar-2011 15 days (0 months, 15 days)
Bolt660 05-Feb-2011 19-Feb-2011 14 days (0 months, 14 days)
HotelUser 24-June-2010 05-Feb-2011 226 days (7 months, 12 days)
dogboy123 05-Feb-2009 24-June-2010 504 days (1 year, 4 months, 19 days)
Leahh. 05-Feb-2009 09-July-2009 154 days (5 months, 8 days)
Jaiisun 02-Oct-2008 03-Feb-2009 124 days (4 months, 1 days)
Dinasaw 20-June-2008 01-Oct-2008 103 days (3 months, 11 days)
Dan2nd 18-May-2008 20-July-2008 63 days (2 months, 2 days)
Alkaz 11-Apr-2008 18-May-2008 37 days (1 months, 7 days)
NintendoNews 15-Oct-2007 11-Apr-2008 179 days (5 months, 27 days)
Immenseman 15-Oct-2007 17-Jan-2008 94 days (3 months, 2 days)
Bren-Element 19-Apr-2007 09-June-2007 51 days (1 months, 21 days)
Wiseben 10-Jan-2007 17-Apr-2007 97 days (3 months, 7 days)
Hecktix 08-Nov-2006 10-Jan-2007 63 days (2 months, 2 days)
nvrspk4 30-Oct-2006 08-Nov-2006 9 days (0 months, 9 days)
Krypsis 26-Sep-2006 29-Oct-2006 33 days (1 months, 3 days)
Re-call 08-Sep-2006 26-Sep-2006 18 days (0 months, 18 days)
Angel-Light 27-July-2006 30-Oct-2006 95 days (3 months, 3 days)
Calzeh 09-Jan-2006 03-June-2006 145 days (4 months, 25 days)
Eckuii 09-Jan-2006 04-Sep-2006 238 days (7 months, 26 days)
Spectate 01-Nov-2005 09-Jan-2006 69 days (2 months, 8 days)
Spectate 23-Oct-2004 08-July-2005 258 days (8 months, 15 days)
DJ-3000 18-Aug-2004 27-Oct-2005 435 days (1 year, 2 months, 9 days)
Mizki 22-June-2004 19-Sep-2004 89 days (2 months, 28 days)

Help Desk Assistant Managers

Help Desk Assistant Manager Start Date End Date Length of tenure
Ruth-On-Toast 01-Oct-2018 Present Ongoing
Tupoxi 07-Feb-2018 11-Sep-2018 216 days (7 months, 4 days)
Sloths 13-Mar-2017 19-Jun-2017 98 days (3 months, 6 days)
prxsiary 03-Jan-2017 19-Jan-2017 16 days (0 months, 16 days)
.:Q99:. 29-Aug-2016 05-Oct-2016 37 days (1 months, 6 days)
Lill-MeeDK 16-May-2016 29-Aug-2016 105 days (3 months, 13 days)
Minion?! 24-Mar-2016 02-May-2016 39 days (1 months, 8 days)
Kellie 25-Feb-2016 21-Mar-2016 25 days (0 months, 25 days)
.:Q99:. 31-Oct-2015 22-Feb-2016 114 days (3 months, 22 days)
dbgtz 30-Mar-2015 14-Apr-2015 15 days (0 months, 15 days)
Kellie 15-Sep-2014 30-Mar-2015 196 days (6 months, 15 days)
Jellyfish 18-Jun-2014 29-Jul-2014 41 days (1 months, 11 days)
Ekelektra 09-Jun-2013 2-Aug-2013 54 days (1 months, 24 days)
Red 20-Jan-2013 22-May-2013 122 days (4 months, 2 days)
Garriet 10-Mar-2012 13-Jan-2013 309 days (10 months, 3 days)
Ms.Aquamarine 25-Oct-2011 10-Mar-2012 137 days (4 months, 14 days)
Jordesh 11-Oct-2011 17-Dec-2010 298 days (9 months, 24 days)
Shar, 09-Oct-2010 11-Oct-2010 2 days (0 months, 2 days)
Shar, 26-Jul-2010 26-Sep-2010 62 days (2 months, 0 days)
HotelUser 18-Oct-2009 24-Jun-2010 62 days (2 months, 0 days)
Flatface 12-Apr-2009 13-Sep-2009 249 days (8 months, 6 days)
CHA!NGANG 05-Feb-2009 12-Apr-2009 66 days (2 months, 7 days)
Leaahh. 12-Jan-2009 03-Feb-2009 22 days (0 months, 22 days)
Roxy916 12-Oct-2008 3-Nov-2008 22 days (0 months, 22 days)
Jaiisun 23-Sep-2008 01-Oct-2008 8 days (0 months, 8 days)
Angel-Light 18-Jul-2008 23-Sep-2008 67 days (2 months, 5 days)
Dinasaw 24-May-2008 20-Jun-2008 27 days (0 months, 27 days)
Dan2nd 04-Jul-2007 18-May-2008 319 days (10 months, 14 days)
Alkaz 21-Jan-2007 04-Jul-2007 164 days (5 months, 13 days)
Dan2nd 04-Jul-2007 15-Oct-2007 103 days (3 months, 11 days)
Joz104 12-Jan-2007 14-Jul-2007 183 days (6 months, 2 days)
Foxmoth 26-Sep-2006 29-Oct-2006 33 days (1 months, 3 days)
Krypsis 09-Sep-2006 26-Sep-2006 17 days (0 months, 17 days)
Angel-Light 06-May-2006 27-Jul-2006 82 days (2 months, 21 days)
Spectate 29-Aug-2005 01-Nov-2005 64 days (2 months, 3 days)
Angel-Light 04-Aug-2005 26-Oct-2005 83 days (2 months, 22 days)
Calzeh 26-May-2005 09-Jan-2006 228 days (7 months, 14 days)
Cypher- 26-May-2005 09-Jan-2006 228 days (7 months, 14 days)
Spectate 03-Oct-2004 23-Oct-2004 20 days (0 months, 20 days)

Design The Help Desk

On January 29th 2012, a competition began that allowed HabboxForum users to submit their room designs for HxHD in order to improve the suitability of the HxHD layout depending upon a certain event or season. Any user who manages to get their design chosen receives a forum reward and one month of forum VIP as well as the liberty of witnessing their creation being used. Here is a list of the past winners:

Theme Date Room creator
Valentine's 2012 12-Feb-2012 Red
March 2012 03-Mar-2012 JerseyShore
Spring 2012 07-Apr-2012 xxMATTGxx
Summer 2012 03-Aug-2012 Red and Kyle
Halloween 2012 18-Oct-2012 Ellz
November 2012 01-Nov-2012 xxMATTGxx
Christmas 2012 04-Dec-2012 Red
January 2013 01-Jan-2013 xxMATTGxx
Valentine's 2013 10-Feb-2013 Ellz
Spring 2013 - xxMATTGxx
10 Year Anniversary - Absently; Skynus
Summer 2013 - xxMATTGxx
Halloween 2013 20-Oct-2013 lawrawrrr
Christmas 2013 02-Dec-2013 Comity
Summer 2014 - Storking & Kyle
June 2014 02-Jun-2014 Kyle, Storking & Okeanos
Back to School 2014 04-Sep-2014 lawrawrrr
October 2014 - Absently & Pasta
November 2014 09-Nov-2014 Zitrone
Christmas 2014 01-Dec-2014 dbgtz
January 2015 12-Jan-2015 Jamez
Hogwarts 2015 05-Feb-2015 Shonly
Easter 2015 07-Mar-2015 Plebings
Spring 2015 14-Apr-2015 Per-Simon
Summer 2015 07-Jun-2015 Plebings
HxSS 2015 03-Aug-2015 Zitrone
September 2015 20-Sept-2015 Ellz
Halloween 2015 20-Sept-2015 iDrew
Christmas 2015 13-Nov-2015 Plebings & thms
Valentine's 2016 06-Feb-2016 Plebings
March 2016 14-Mar-2016 Mrs_Plant
Eurovision 2016 24-Apr-2016 Plebings
June 2016 06-June-2016 Mrs_Plant
Halloween 2016 25-Oct-2016 Mrs_Plant
November 2016 22-Nov-2016 Plebings; Yuxin; FlyingJesus
Valyrian.; LordOfKittyKats
Christmas 2016 19-Dec-2016 Yuxin; disrespectful; Plebings
Generic 18-Jan-2017 Plebings
Valentine's 2017 13-Feb-2017 Conor
Spring 2017 08-Apr-2017 Sho
Summer 2017 June 2017 Absently
HxSS Superheroes 2017 August 2017 Absently
Back To School 2017 09-Sep-2017 Sho
Halloween 2017 14-Oct-2017 iPoluted
Forest Campfire Nov-2017 lawrawrrr
Christmas 2017 06-Dec-2017 iPoluted
Retro 06-Jan-2018 Despect & Shonly
Valentine's 2018 02-Feb-2018 Sho
Generic 07-Mar-2018 Jempire2014
Easter 2018 25-Mar-2018 Despect & Tupoxi
Content Week XX-Apr-2018 Marinetti
Generic 09-May-2018 Its.Dino
Generic 24-May-2018 despect & Tupoxi
Underwater 17-Jun-2018 Deactivate!
HxSS 09-Aug-2018 Shonly
Generic - lawrawrrr

The Saturday Night Quiz

HxHD SNQ.png
Forum Award

As part of their commitment to provide a fun and entertaining experience for all Habbos, the Help desk department run a Saturday Night Quiz with the help of their help desk staff. This is a weekly event and occurs in the help desk every Saturday night at 7PM GMT/1 PM CST. If you win this quiz, you win a special Saturday Night Quiz forum award, as well as 1 month forum VIP. Participants who answer a question correctly are also added into a monthly drawing for 1 month of forum vip. On the 5th of December, The League was launched which created a new twist on the SNQ. Each question you successfully answered would award you with a point which would be tallied up, By the end of the month the top 3 positions would be awarded prizes.

Format
The HxHD Saturday Night Quiz consists of 20 questions, with the subjects usually consisting of Habbo, Habbox, and General Knowledge. For each question a person answers correctly, that person receives 1 point. The person with the most points at the end of the set of questions is the winner, and receives 1 month of forum VIP as well as a forum award.

Gallery

Trivia

  • The Habbox Help Desk is a regular room where Habbos go to chill out, relax or ask questions.
  • The Help Desk room is currently owned by the Assistant General Manager (Community), despect.


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